About Us - TRENDnet.com.au

BAX IT Services Pty Ltd. (ABN 66 103 232 024) Trading as TRENDnet.com.au

We are located at Suite 204, 349 Pacific Highway, North Sydney NSW 2060.

The TRENDnet Customer Service Team can be contacted on 1300 645 808

Office Trading hours are Monday - Friday, 9.00am - 5.30pm EST.

Shipping & Delivery: You can select to have your purchased shipped by Australia Posts eParcel, Express Post or with our road based courier, Fastway. Our courier service requires a signature on delivery. This is the best shipping method for Sydney, Melbourne and Brisbane Metro deliveries to a business address.; If you live in a unit or are not 100% sure that you will be at home or your office for your delivery, the best method is Australia post (eParcel or Express Post). If you are not home at the time of the delvery your item can be collected from the local post office.

Privacy & Security: We will never sell or pass on your personal information to a 3rd party company unless it is directly related to your purchase or delvery of your purchase. All payments are transacted through PayPal's encrypted payment gateway and your credit card or banking details are safe.


Returns & Replacements: Your items are covered by a manufacturers limited warranty. The warranty period can vary based on the product you have purchased. All products are covered by a minimum of a 12 months warranty and some extend to 5 years. All power supplies/adapters are covered by a limited 12 month warranty only. If you require technical support or have a warranty question please visit our support page.

Ordering: To order TRENDnet products on our website just click the "Add to Cart" button which is located on each product page. When you have added all the products you require to your cart then press the "My Cart" icon and increase or descrease the quantity of each product before clicking on the "checkout" icon. You can then follow the prompts to add your name and delivery details and shipping options. All payments are transacted through PayPal's secure payment gateway.; If you would prefer to speak to a human being, then feel free to contact our friendly Customer Service team on 1300 645 808 who will be more than happy to assist you through the online purchasing process.

Payment, Pricing & Promotions: All pricing listed includes 10% GST. Promotions are only valid while stocks last and may be withdrawn at anytime without notice.

Viewing Orders: You can view your orders and order status by logging into your users account on our website. If you wish to speak to our Customer Service Team please call us on 1300 645 808 (From within Australia)

Updating Account Information: To update your account information please login to your user profile. Alternatively you can contact one of our friendly Customer Service Team members on 1300 645 808.